TOLP CONSULTING AND RETAILERS

Retailers - we help you improve your operational performance and customer service by providing advice, expert knowledge and recommendations around how you use and communicate your store’s current operational metrics.  We enhance your visibility of what is really happening in your stores and help to empower your store managers by ensuring that they have access to integrated customer counting and/or queuing information at store level and understand what it is telling them.  This ensures that staffing levels are correctly aligned throughout the day to meet the real consumer demand; key service points – such as cash tills and changing rooms – are properly manned; and overall decisions are based on real time information.  This ultimately improves conversion rates and general customer service levels.

If you cannot answer yes to all of the following statements then we may be able to help you:

• We measure marketing effectiveness based on the impact it has on individual store traffic
• We measure store by store conversion rate throughout the day to assess consumer trends
• We align our store staff hours to foot traffic levels within the store
• We make all relevant information easily available to our store managers so they can maximise productivity and customer service

Please contact us now for a no obligation discussion about your potential needs